Last Updated: October 3, 2026
Welcome to CO Grocery Store, available at shop.softucator.com.
We respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using shop.softucator.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
A. Personal Information
When you create an account, place an order, contact us, or use certain features of our website, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Delivery address
- Order details
- Communication or customer-support information
B. Payment Information
When you make a payment, payment-related information may be processed by our payment gateway or other payment service provider.
Where payment processing is handled by a third party, we generally do not need to store your complete credit/debit card, UPI, or banking credentials on our own systems.
Payment providers may process your information according to their own privacy policies and terms.
C. Device and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
This information may be used to maintain, secure, and improve our website.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Deliver products to your address
- Process payments and refunds
- Provide customer support
- Communicate with you about your orders
- Send important service-related notifications
- Manage your customer account
- Improve our products and website
- Detect and prevent fraud, misuse, and unauthorized activity
- Maintain website security
- Resolve complaints and disputes
- Comply with applicable laws and legal requirements
We may also use information for marketing communications where permitted by applicable law and, where required, with your consent.
3. Order and Delivery Information
When you place an order, we need certain information to process and deliver your purchase.
This may include your:
- Name
- Phone number
- Delivery address
- Email address
- Order details
We may share necessary delivery information with delivery partners or service providers solely to help fulfil your order.
4. Payment Information
Payments may be processed through third-party payment gateways or financial service providers.
When you make a payment, the relevant payment provider may collect and process payment information according to its own privacy policy.
We recommend reviewing the privacy policy of the payment provider you use.
CO Grocery Store does not intentionally request your complete card PIN, UPI PIN, CVV, password, or banking login credentials through email, telephone, or customer-support messages.
Never share your UPI PIN, card PIN, OTP, or banking password with anyone claiming to represent CO Grocery Store.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies to:
- Keep you signed in
- Maintain your shopping cart
- Remember preferences
- Improve website functionality
- Understand website traffic and usage
- Improve user experience
- Support security and fraud prevention
- Provide relevant marketing where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
6. Analytics and Third-Party Services
We may use third-party services for functions such as:
- Website analytics
- Payment processing
- Delivery
- Website hosting
- Customer communication
- Security
- Marketing
These service providers may process information necessary to provide their services.
Where applicable, such providers may have their own privacy policies governing their handling of personal information.
7. How We Share Information
We do not intend to sell your personal information to third parties.
We may share necessary information with trusted service providers where required to operate our business, including:
- Payment processors
- Delivery partners
- Website hosting providers
- Technology and IT service providers
- Customer-support providers
- Analytics providers
- Security and fraud-prevention providers
We may also disclose information where required by law, legal process, court order, or a lawful request from an authorized government or regulatory authority.
We only intend to share information that is reasonably necessary for the relevant purpose, subject to applicable law.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials confidential and should notify us if you believe that your account has been accessed without authorization.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet accounting, tax, legal, and regulatory requirements
- Enforce our agreements
When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
10. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.
You may also contact us regarding:
- Updating inaccurate information
- Correcting account information
- Questions about how your information is used
- Marketing communication preferences
- Privacy-related complaints or concerns
Some requests may be subject to verification and applicable legal limitations.
To make a privacy-related request, contact us using the details provided below.
11. Marketing Communications
Where permitted by applicable law, we may send you information about:
- New products
- Discounts
- Special offers
- Promotions
- Other CO Grocery Store updates
You may choose not to receive certain promotional communications by following the unsubscribe instructions in the communication or by contacting us.
Please note that you may still receive essential service communications, such as order confirmations, delivery updates, payment notifications, and important account information.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request personal information from children in circumstances where collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Fraud and Security
We may use information to identify and investigate suspicious transactions, fraudulent activity, abuse of our website, or other security concerns.
We may take appropriate action to protect our customers, business, website, and payment systems.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
CO Grocery Store
Website: shop.softucator.com
Email: support@softucator.com
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
17. Consent
By using shop.softucator.com, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent for a particular processing activity, we will seek such consent through the appropriate mechanism.
CO Grocery Store
All Your Grocery Needs, In One Place.