Last Updated: October 3, 2026Welcome to CO Grocery Store. These Terms & Conditions govern your use of our website and your purchase of products through shop.softucator.com.
By accessing or using our website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About CO Grocery Store
CO Grocery Store is an online grocery store providing customers with access to groceries, food products, household essentials, personal-care products, and other products offered through our website.
Website: shop.softucator.com
Email: support@softucator.com
2. Eligibility
You must provide accurate information when using our website or placing an order.
By using our website, you confirm that the information provided by you is accurate and that you are legally permitted to enter into a transaction under applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, quantities, and other information displayed on our website are accurate.
However:
- Product images may differ slightly from the actual product.
- Packaging or labels may change from time to time.
- Product availability may change without prior notice.
- Actual colours, sizes, weights, packaging, or appearance may vary where applicable.
- Information provided by manufacturers or brands may be subject to change.
For food and grocery products, customers should check the product packaging and applicable labels for ingredients, allergens, nutritional information, expiry/best-before dates, and other relevant information before consumption.
4. Prices
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, handling charges, discounts, promotional offers, or other applicable charges will be displayed during the ordering process where applicable.
We make reasonable efforts to display correct prices. In the event of an obvious pricing error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.
5. Placing an Order
To place an order, you may need to provide information such as:
- Name
- Delivery address
- Phone number
- Email address
- Payment information, where applicable
You are responsible for ensuring that the information provided during checkout is complete and accurate.
An order is considered successfully placed only after you receive an order confirmation or other confirmation from CO Grocery Store.
6. Order Acceptance and Cancellation
We reserve the right to accept, reject, or cancel an order in certain circumstances, including:
- Product unavailability
- Incorrect product or pricing information
- Suspected fraudulent activity
- Incorrect or incomplete delivery information
- Technical errors
- Payment issues
- Circumstances beyond our reasonable control
If a prepaid order is cancelled by us and a refund is applicable, the applicable amount will be refunded to the original payment method, subject to the applicable payment provider’s processing time.
Customers may request cancellation before an order has been dispatched or prepared for delivery, subject to our ability to process the cancellation.
7. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery time displayed during checkout or communicated to you.
Delivery times may be affected by:
- Weather conditions
- Traffic
- Delivery partner delays
- Incorrect address or contact information
- Product availability
- Public holidays
- Operational issues
- Events beyond our reasonable control
An estimated delivery time is not necessarily a guaranteed delivery time unless expressly stated otherwise.
Customers should ensure that someone is available to receive the order at the delivery address.
8. Delivery Areas
Orders can only be delivered to locations where CO Grocery Store provides delivery services.
We may change our delivery areas from time to time based on operational availability.
If your location is outside our service area, we may be unable to accept or fulfil your order.
9. Fresh and Perishable Products
Fresh fruits, vegetables, dairy products, bakery products, frozen products, and other perishable goods require appropriate storage and handling.
Customers are responsible for following storage and handling instructions provided on product packaging after delivery.
Because of food-safety and hygiene considerations, certain perishable products may not be eligible for return.
If a perishable product arrives damaged, spoiled, expired, or otherwise unsuitable for consumption, please contact us promptly with details and photographs where possible.
Our Refund & Return Policy provides additional information.
10. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Refund & Return Policy.
Products may be eligible for a refund or replacement when they are, for example:
- Damaged during delivery
- Incorrectly delivered
- Defective
- Missing from the order
- Spoiled or otherwise unsuitable for consumption where applicable
Certain products, particularly fresh and perishable products, may have specific return restrictions.
Please review our Refund & Return Policy before placing an order.
11. Payments
We may offer one or more payment methods, including online payment and/or cash on delivery, depending on availability.
Payments made through third-party payment gateways may also be subject to the terms and policies of the relevant payment provider.
You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.
We do not knowingly collect or store complete card or banking credentials when payment processing is handled by an authorized third-party payment provider.
12. Promotions and Discounts
From time to time, CO Grocery Store may offer discounts, coupons, promotional codes, cashback, or other promotional offers.
Promotional offers may be subject to additional terms, including:
- Minimum order values
- Eligible products
- Usage limits
- Validity periods
- Customer eligibility
- Maximum discount limits
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to modify or withdraw a promotional offer where permitted by applicable law.
13. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You should immediately notify us if you believe that your account has been accessed without authorization.
You are responsible for activities carried out through your account, except where applicable law provides otherwise.
14. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Submit false or misleading information.
- Use another person’s account without authorization.
- Attempt to introduce viruses, malware, or other harmful code.
- Scrape, copy, reproduce, or commercially exploit website content without permission.
- Use the website for fraudulent transactions.
15. Intellectual Property
Unless otherwise stated, the website, including its design, logo, branding, text, graphics, images, layout, and other original content, belongs to or is licensed to CO Grocery Store.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by law.
16. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Delivery partners
- Analytics services
- Hosting providers
- Communication services
Third-party services may have their own terms and privacy policies.
CO Grocery Store is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.
17. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
The website may occasionally be unavailable because of maintenance, upgrades, technical problems, or circumstances beyond our reasonable control.
18. Limitation of Liability
To the extent permitted by applicable law, CO Grocery Store will not be responsible for losses caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights, liability, or remedies that cannot legally be excluded or limited under applicable law.
19. Force Majeure
We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, fire, strikes, government restrictions, transportation disruptions, internet or infrastructure failures, or other similar events.
Where such an event affects an order, we will make reasonable efforts to inform affected customers and provide an appropriate resolution.
20. Privacy
Your use of our website may involve the collection and processing of personal information.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
21. Changes to These Terms
CO Grocery Store may update these Terms & Conditions from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted may constitute acceptance of the updated Terms & Conditions, subject to applicable law.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes will be subject to the jurisdiction of the appropriate courts or dispute-resolution mechanisms having jurisdiction under applicable law.
Nothing in these Terms & Conditions is intended to take away any rights or remedies available to consumers under applicable law.
23. Contact Us
If you have questions, concerns, complaints, or requests regarding these Terms & Conditions or an order, please contact us:
CO Grocery Store
Website: shop.softucator.com
Email: support@softucator.com
We will make reasonable efforts to address customer concerns and complaints in accordance with applicable requirements.
CO Grocery Store
All Your Grocery Needs, In One Place.